bontogel Privacy Policy

This page describes what we collect when you use bontogel and how we keep that data protected. When you open an account, deposit funds, or place wagers on our platform, we gather information necessary to verify your identity, process your transactions, and comply with applicable regulations. We take data protection seriously and apply industry-standard encryption and security practices to safeguard your personal information at every stage.

Our privacy commitments apply to all members using bontogel across our sportsbooks (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Whether you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), your payment data is protected according to the same security standards.

We describe here what data we collect, how we use it, who we share it with, how long we retain it, and what rights you have over your information. If you have questions about our privacy practices, contact our support team through live chat, email, or in-app messaging. We are transparent about how we handle your data and stand ready to clarify any aspect of this policy.

What Data We Collect on bontogel

When you register for bontogel, we collect your email address, full name, date of birth, and telephone number. These are required to set up your account and to contact you about your account activity, promotional offers, and important updates. We also collect identity information — a copy of your national ID, passport, or other government-issued ID — and address proof (utility bill, rental agreement, or similar document) to verify your identity and comply with anti-money-laundering regulations.

We collect payment information when you deposit. This includes the payment method you select (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details for mobile banking, local payment, online payment, e-wallet), the amount of your deposit, and the date and time of the transaction. We also track your account activity on bontogel — the games you play, the amounts you wager, your wins and losses, your withdrawal requests, and your use of promotional offers. This information helps us detect unusual patterns, prevent fraud, and personalise your experience with relevant promotions.

How We Use Your Data on bontogel

We use your data for several core purposes. First, we use it to operate your account — verifying your identity, processing your deposits and withdrawals, and calculating your tier status and weekly cashback eligibility. Second, we use it to comply with legal and regulatory requirements, including anti-money-laundering checks and reporting obligations in the jurisdictions where we operate. Third, we use it to detect and prevent fraud, abuse, and violations of our terms. Fourth, we use it to send you promotional communications about new offers, seasonal bonuses (around Idul Fitri, Idul Adha, Imlek, and Nyepi), and game updates — only if you have opted in to such communications.

We also use your data to improve bontogel. We analyse gameplay patterns, user feedback, and technical performance to enhance our platform's features, stability, and user experience. This analysis is performed on aggregated, anonymised data; we do not use individual gameplay details for profiling or targeting beyond legitimate promotional purposes.

Third Parties and Data Sharing on bontogel

We share your data with payment providers and financial institutions necessary to process your deposits and withdrawals. When you deposit via mobile banking, local payment, online payment, or e-wallet, those providers receive your transaction details directly from their own systems; we do not store your mobile wallet credentials. When you use bank transfer (mobile banking, local payment, online payment, e-wallet), your banking details are shared with our payment processor to facilitate the transfer. These third parties are contractually obligated to protect your data and use it only for the purposes we authorise.

We may also share your data with regulatory authorities, law enforcement, or government agencies if required by law or if we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights, or prevent harm. We do not voluntarily share your data with advertisers, data brokers, or other commercial entities. Our servers may sit outside your jurisdiction — for example, some of our infrastructure may be located outside Indonesia — but all data is encrypted and protected according to the same standards regardless of physical location.

Identity verification

We collect ID and address proof to verify your identity and comply with anti-money-laundering law. This data is stored securely and used only for verification purposes.

Transaction data

We record all deposits, withdrawals, and wagers on bontogel to maintain account records and detect suspicious activity.

Payment processor sharing

mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks (online payment, e-wallet, mobile banking, local payment) receive transaction data directly as part of processing your payment.

Retention period

We retain your personal data for as long as your account is active plus a statutory period afterwards. Transaction records are kept according to regulatory requirements, typically several years.

Cookies and Tracking Technologies

We use cookies on bontogel to remember your login status, store your preferences, and analyse how you use our platform. Cookies are small text files placed on your device that allow us to recognise you on subsequent visits. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire). These cookies help us provide a seamless, personalised experience on bontogel.

We also use web beacons and similar tracking technologies to measure the effectiveness of our marketing campaigns and to understand user behaviour. You can control cookie settings in your browser — most browsers allow you to refuse cookies or alert you when a cookie is being placed. If you disable cookies, some features of bontogel may not function optimally, but you can still use the core functionality of our platform.

Your Rights and Data Requests on bontogel

You have the right to access your personal data held by bontogel at any time. You can view most of your information in your account settings. If you wish to obtain a complete copy of all data we hold about you, contact our support team and we will provide it in a structured, portable format. You also have the right to correct inaccurate information — for example, if your address changes, update it immediately in your account settings so our records remain current.

You have the right to request deletion of your data, subject to legal and regulatory requirements. If you request deletion of your account and associated data, we will erase your personal information except where we are required by law to retain it (for example, transaction records for anti-money-laundering compliance). You may also withdraw consent to receive promotional communications at any time by adjusting your notification settings or contacting our support team.

Security and Data Protection on bontogel

We encrypt all data transmission between your device and our servers using industry-standard SSL/TLS encryption. Your personal information is stored in encrypted form on secure servers protected by firewalls and access controls. Only authorised bontogel personnel with a legitimate need to access your data can do so, and all such access is logged and audited. We regularly conduct security assessments and penetration testing to identify and remediate vulnerabilities.

While we implement robust security measures, no system is completely immune to attack. If we discover a data breach that compromises your personal information, we will notify you promptly and take steps to mitigate any harm. We maintain cybersecurity insurance and incident response procedures to address breaches swiftly. Your responsibility is to keep your bontogel password strong and unique, never share it with others, and log out of your account when using shared devices.

Contact and Updates

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team. We are available via live chat, email, and in-app messaging. We will respond to data requests and privacy concerns according to applicable regulations, typically within a standard timeframe. We may update this privacy policy from time to time to reflect changes in our operations or law. We will notify you of material changes by email or through your account dashboard, and continued use of bontogel after such notification constitutes acceptance of the updated policy.